Does it matter what college I attend?
As of now, we can only accept patients who reside in the state of Michigan permanently or temporarily during the school year. So, if you attend a university in the state of Michigan, you are eligible to schedule an appointment! The only exception are those attending school virtually from another state. We have an office open for in-person sessions at our Ann Arbor location near the University of Michigan. If this location is not convenient for you or you are from a different university, please consider signing up for a virtual session! If you prefer virtual visits, but do not have privacy at home, feel free to come by the office to take the appointment in a clean space with peace and quiet.
Is my information shared with my university?
No. And we are not affiliated with your university. Our mission is to work in parallel with colleges to help their students in a shared mission of undergraduate and graduate wellness, however we are never integrated with schools. Your privacy is critical and separating our operations from the university ensures you can have peace of mind in the care you are seeking.
Payment and Insurance
What will it cost?
After submitting your information and insurance card to your personal portal, we can email you details on what your out-of-pocket expense will be (your co-pay, co-insurance, or deductible) prior to your first appointment. At the bottom of the scheduler, please select whether you would like to opt in to this courtesy service. Although we can help you find this information initially, if you have any questions or concerns, please check with your insurance company for further verification of your coverage.
What insurances do you take?
We are in-network with most Blue Cross Blue Shield, Blue Care Network, Cigna, and Optum/United plans. Aetna will be coming shortly. If you are not a member of one of these insurance carriers, your insurance plan may have out of network coverage.
Do I need to sign any paperwork before starting with my provider?
Yes. Our therapists cannot officially begin therapy with you until you have completed the required paperwork. After you schedule your first appointment through our website, you will receive an email invitation to sign up for your personal portal. Once you login, you will be prompted to enter some required personal information and sign your intake forms. This will all be done electronically.
How do I provide Steps my insurance and payment information?
On your personal portal, you will be able to upload a picture of your insurance as well as enter your payment information. All payments are processed electronically using a debit or credit card, for both insurance co-pays and self-pay.
Can I pay out of pocket instead of using insurance?
We do have self-pay options if you do not want to go through insurance. If you would like to see our self-pay rates prior to scheduling an appointment, please contact us at email@example.com.
How often can I get in contact with my provider?
You can reach out to your provider whenever you want. Your provider will give you their preferred contact method, whether that be through a phone call, text, or email. Please allow 24 hours for your provider to respond. If it is the weekend, please look for a response that following week.
If it is an emergency that requires immediate attention, please call 911 or go to your nearest emergency room.
Can I switch therapists?
Yes. We want you to be satisfied with your experience! It is normal to “shop around” for therapists. If you are not clicking with your therapist and would like to try someone else at any point, please navigate to the Connect page and schedule an appointment with someone new.
Do I need to tell my parents I am going to therapy?
No, it’s entirely up to you. The law allows you to seek help on your own if you are 18 years or older. Please be aware that if you are on your parent’s insurance plan, your sessions may be shown on certain insurance statements.
How can I use my parents’ insurance without them knowing?
This will depend on how your insurance provider reports usage to your primary insurance holder. You can check with your insurance provider for more details. If your parent or guardian checks usage through their insurance portal or calls the insurance company directly, they may be able to see when and how the insurance was used.
Where can I find my insurance information?
If you are on your parent or guardian’s insurance, this information should be available on their insurance card. You can also find your insurance information by calling the number on your insurance card or on your insurance provider’s website.
How many sessions can I attend with my insurance? How many without insurance?
You and your therapist will discuss a treatment plan which includes an appointment schedule. Weekly sessions are common and usually covered by insurance at the cost of your deductible or co-pay. If you are paying for your sessions out-of-pocket, you can go to as many sessions as you would like, but it’s best to follow a schedule assigned by your therapist.
Do you prescribe medication?
As of now, we focus solely on therapy, counseling, and coaching. That being said, if upon evaluation we believe you need to see a psychiatrist, we will provide you a referral.
Can I schedule an appointment even if I’m not a college student?
Yes! Although our therapists focus their attention primarily on undergraduate and graduate students, we welcome anyone who is above the age of 18 and currently resides in the state of Michigan to schedule an appointment!
I am a licensed therapists or counselor and I am interested in providing care through Steps. How can I get in contact about this?
Great to hear! Please email firstname.lastname@example.org.
I have other questions
Any other questions or concerns, please do not hesitate to reach out to us! Emailing us at email@example.com is the best way to reach us!